是的，谢谢顾客们的支持，而且我们的顾客在不断增长。只要您继续支持本社，我们就将永远为顾客服务下去。若您还放心不下，请通过email或电话同本社联系。

2. 你们服务地区是哪些?

本服务社是在Houston, Texas，依托休斯顿总领馆。

• 签证：本社接受来自全美50州及Puerto Rico的申请，签证均由休斯顿总领馆签发。
• 文书认证(document authentication)，本社只接受来自美南八州的申请： Texas, Oklahoma, Louisiana, Arkansas, Mississippi, Alabama, Georgia, Florida and Puerto Rico。
• For people holding non US passports, please provide a valid US (or Puerto Rico) address on your visa application (Q1) form.
• If you are temporarily out of US, please provide a valid US address on your visa application (Q1) form, and provide a prepaid envelope for return shipping or otherwise provide enough shipping fee.

3. 你们如何及时安全地处理我的签证申请?

We take the safe and prompt handling of your documents (passport and visa) seriously, which begins at the moment you fill out the order form. As soon as you finish your order form, our staff get an email message alerting the arrival of your order. If you provide your mailing/tracking information, we will watch your mail arriving. After we receive your documents, we send it to the Chinese consulate either the same day or next morning, and mail back as soon as we pick up your passport from the Consulate.

4. How safe are my documents?

We know how valuble your documents are and accordingly we handle them carefully. The safety assurance actually starts from you: you help us positively identify your documents on the order form, so that documents from different orders are not mixed. Prompt handling means that documents stays with our service staff for a minimal amount of time, thus reducing the chance for loss. Because of these measures, we have a perfect record so far and want to keep it that way with your help.

5. 通过你们办理签证通常要多长时间？最快多长时间？

本社处理时间（从收件到寄出）通常为：普通件4-5工作日，加急件2个工作日，特急件1个工作日。

本社最快处理时间为6小时。您若行程确实需要，且您的邮件能上午9点半前送达给本社（3－6月份8点半前），并事先与本社联系过，我们可在安排当日递交领馆，当日取件寄回，不收额外费用。这样您可以在寄出后隔日即可收到。

为节省费用，请您尽早准备，至少留两周时间，这样就不用选择昂贵的加急服务，以及防止邮寄或办理中间的出现的意外情况。 不管您的签证入境次数是一次还是多次，本社所收服务费都一样。但急件的服务费用要高一些。

The service planner can help you estimate when you can get back your document given the method of shipping and service type.

6. What payment methods do you accept?

We accept money order, credit card and check payments. For check payment, we will mail your documents back after the check is cleared. There is a $25 charge per returned check. Credit card payments are handled through PayPal or Google Checkout, and there is a 3.5% transaction charge for payment through PayPal and 2.5% through Google Checkout. (google offers $10 credit to new users)

7. 为什么收取信用卡手续费？

信用卡给客户带来方便，同时也是一种消费者自我保护，但加大成本。由于本社服务费非常低，且服务费只占整个收费的很小一部分（绝大部分是领事费及邮寄费），本社没法消化掉信用卡手续费。相比同行，本社信用卡手续费算低的。 (如何用信用卡付款?)

8. 我能同时使用多个优惠代码吗？

每一张订单上只能使用一个优惠代码。

9. Should I use a coupon code my friend gave me, or the one published on your web page?

You should always use the coupon code your friend gave you, because that coupon code automatically gives you a discount that equals to or is greater than the ones published on our web site. Your friend also get credit for the referral.

10. 领事费及邮寄费有优惠吗?

没有。优惠只针对本社的服务费。

11. 你们代办护照及旅行证吗?

从2008年3月起，休斯顿领事馆不接受旅行证邮寄办理。4月1日起，必须亲自（儿童父母一方）到领事馆申请。

我们不能代办护照，换发护照必须本人当面到领馆办理。但我们可代为领取护照，收费10美元。从2007年元月1日起，国外不再办理护照延期，必须换发新护照。

旅行证可直接邮寄到领馆办理，但要7－10个工作日。您若时间紧，或者不确定材料是否齐全以至延误，而且您信任我们，我们可以为您服务代办。

More Q/A on specific cases