What carriers are accepted?

Do you charge a handling fee for prepaid envelope?

What service types do you accept?

• Please use "Express" service, like FedEx Overnight, FedEx 2Day.
• FedEx Ground Service is not acceptable.

UPS: We recommend "Express" service, but also accept "Ground" service. Note that if you use an "Express" envelope for "Ground" service, UPS may charge you the express delivery fee.

US Postal Service

• We recommend "Express Mail", "Priority Mail with delivery confirmation", or "Priority Mail with signature confirmation".
• We do not recommend certified mail, registered mail, or any other type that requires handing the mail to postmaster in person. From time to time we encounter cases that such mails are not entered into USPS tracking system, causing troubles to customer and our agency alike. If you insist on using them, please agree to terms and pay a nominal $1 handling fee.
• Postal letter mail is fine (also see next). Please use an envelope that is strong enough. Regular envelope may not be strong enough for mailing a passport!
• If you use a type of mail without tracking or confirmation, or a type of mail we discourage you use (e.g. certified mail), you agree to take our electronic or paper record as sole proof of mailing and you will not hold us liable in case of loss during shipping.

Both FedEx and US Postal Service say that their overnight services are available for most cities. For certain cities, they may not be able to deliver the next day, even if you paid the rate for next day delivery. Although both services are very reliable and usually deliver on time, we have seen delays using both services. So always plan ahead and allow some extra time.

Responsibility While mailing services are generally very reliable (remember that US passports are sent to everyone through regular letter mail), but lost mails do happen from time to time. We will not be responsible for documents lost during the mailing process. However, we will provide you with all tracking information or confirmation of delivery once they are available to us.

Please print and sign the Prepaid Return Envelope Selection and Release Form, and enclose in your mail. Thank you!