YWPW Chinese Visa Service Policy
This page covers general policies regarding cancellation, shipping and responsibility. Privacy policy is documented separately.
Cancellation policy
- Customer may cancel an order at any time before sending the application documents to us (including electronically by email or by other means), and we will issue a refund for the payment received, except for the fees identified as non-refundable on the Cost / Fees page.
- After the customer mails applications and before we submit to the consulate (or other government agencies) for processing, customer may still cancel order and get refund for payment(s), less the cost of shipping documents back and partial service fee.
- Customer may not cancel order after we submit applications to the consulate (or other government agencies).
- If the application is denied or returned for any reason, we may elect to, at our discretion, cancel the order or remedy the application (e.g. asking customer to send supplemental documents) and resubmit the application. A resubmission fee may be accessed. In the case that we cancel the order, we will issue refund for payment(s), less any consular fee or government fee incurred, cost of shipping documents back, and partial service fee. In the case that the customer withdraws the application, the service fee will not be refunded.
- We may cancel your order at any time before we submit to the consulate (or other government agencies) for processing, with or without cause, and we will issue a refund for any payment received, less the cost of shipping documents back to you (if applicable) and the non-refundable fees.
- Special fees are not refundable.
- The transaction fee for credit card/PayPal payments are charged by PayPal and cannot be refunded for any reason.
Shipping policy
When placing the order, customer selects the method for shipping documents back. The rates are predefined and are available online.
When customer supplys a prepaid envelope for returning shipping, we recommend use a method with tracking or delivery confirmation (see shipping page for a list of acceptable carriers).
The shipping fees only apply to 48 US continental states. For all other areas or even within the 48 states, if the actual shipping cost is excessively higher than listed on our web site, you will pay the actual cost of shipping and we may not ship your documents back before payment is received.
Document retention and destruction policy
In the event that your application cannot be done in a timely manner, either due to lack of supporting document(s), or due to issues with the original document/application, your application documents will be kept for a minimum of 6 months, to allow for the correction of the issue. At our discretion, we may physically destruct the documents after 3 months of no contact, without further notice.
Responsibility
While mailing services are generally very reliable, lost mails do happen from time to time. We will not be responsible for documents lost during the mailing process. However, we will provide all tracking information or confirmation of delivery once they are available to us.
Customer should contact us as soon as possible (within a week) regarding any suspected mail loss, either shipping to us or back to the customer.
In the event that losses happen during our processing of the application, we may, at our discretion, partially compensate for the losses incurred. We will not be responsible for any indirect or consequential losses, even if the losses are due to our negligence or mishandling.
