Chinese Visa and Document Authentication Service FAQ

Are you still in business?

Yes, we are, thanks to your support, and our business is increasing, and we opened a branch in Washington DC in March 2013. If you are still not sure, please contact us by email or phone.

What is your service area?

We are based in Houston, Texas and have an additional branch in Washington DC area. We handle visa applications mainly for the states covered by Chinese Embassy in Washington DC. We also do visa applications for other states, through our partners near other consulate locations.

For Apostille (document authentication), we accept documents from the following all 50 states and federal agencies.

How do you ensure the prompt and safe handling of my China visa application?

We take the safety and prompt handling of your documents (passport and visa) seriously, which begins at the moment you fill out the order form:

1. As soon as you finish your order form, our staff gets an email message alerting the arrival of your order. If we spot potential issues at this stage, we will contact you.
2. If you provided your mailing/tracking information, we will watch your mail arriving.
3. After we receive your documents, we update your order status (online and email). At this time, we will review your application to see if it is complete and correct. If we find anything wrong, we will either call or email you.
4. We submit your application to the Chinese consulate, and update your order status (online and email).
5. We pick up for documents from the consulate, and mail them back to you. We drop your mail in well attended collections boxes, like those inside post office building or FedEx shipping center, or arrange for FedEx to pickup at our location. We will update your order status (online and email), including mail tracking information.

How safe are my documents?

We know how valuble your documents are and accordingly we handle them carefully.

• The safety assurance actually starts from you: you help us positively identify your documents on the order form, so that documents from different orders are not mixed.
• Prompt handling means that documents stays with our service staff for a minimal amount of time, thus reducing the chance for loss.
• We use advanced computer system to track the progress of your order, which allow us to detect abnormalities, either on the road or during our processing.
• Our computer system interfaces with the online tracking of USPS, FedEx and UPS, that's why we prefer that you enter the tracking information of your incoming mail directly into our system from our website.

What is your normal processing time and what's the fastest time to get a Chinese visa?

The "normal" processing time have changed drastically during the COVID, and what used to be normal becomes abnormal, and rush service is no longer rushed. So we urge you to look for the processing time updates on our home page.

If you are really in a hurry, please contact us by email or phone, we will do our best to accommodate your schedule.

Please remember, it is always safer to allow some extra days just in case anything goes wrong. Also remember that the Consulate may take both Chinese and US holidays.

What payment methods do you accept?

We accept Zelle (QuickPay), credit card and check payments.

You can make a single payment for the total amount as calculated on your order form (payable to "YWPW Services").

For express or rush service, please pay by Zelle or credit card. Check payment is accepted for regular processing only, and we will mail your documents back after the check is cleared. There is a $30 charge per returned check.

Why is there a transaction charge for credit card payments?

Credit card payments are handled through PayPal, and there is a ~4% transaction charge (subject to change from time to time). This transaction fee is non-refundable as PayPal retains it no matter what. (How does this work?)